Refund policy

Refund & Replacement Policy

Thank you for shopping with JAM. We want to ensure you love your tech and gadgets. To minimize shipping delays and reduce our carbon footprint, we do not require you to physically ship items back to us for returns. Instead, we offer simple refunds or replacements based on the criteria below.
1. 30-Day Resolution Window
You have 30 calendar days from the date your gadget was delivered to request a replacement or refund. Requests made after 30 days will unfortunately not be accepted.
2. Defective, Damaged, or Broken Gadgets
If your item arrives broken, fails to turn on, or stops working within 30 days of delivery, you are eligible for a 100% free replacement or a full refund.
  1. Go to our website and navigate to our [Contact Us page / Support Chat Widget].
  2. Submit a request containing your Order Number and the Full Name used for the purchase.
  3. Upload a clear photo or a short smartphone video showing the defect or damage.
  4. Our team will review your request within 2 business days and issue your replacement or refund directly to your original payment method
3. Buyer's Remorse (Changed Your Mind / Wrong Size) 
If you ordered the wrong item, if the item is incompatible with your specific phone model, or if you simply changed your mind, we want to help!
  • Because return shipping on electronics can be expensive, we offer a 50% partial refund, and you get to keep the gadget Norms when it comes to returns and dropshipping ... - Reddit.
  • Alternatively, we can issue you a 70% discount code to buy the correct item or model from our store instead. [1]
4. Processing Times
If a refund is approved, it will automatically be applied to your original method of payment. Please allow 5 to 10 business days for your bank or credit card company to post the refund to your account.